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| SUPPORT |
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 CAN A PRODUCT ARRIVE DAMAGED ? |
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| Please be confident in knowing that when your order is shipped it is in perfect condition, but from time to time damages occur. When receiving a UPS or a curbside delivery if there is obvious exterior damage on the carton please inspect the contents for damages and sign accordingly before the driver leaves. Call us immediately for assistance. | |
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| How can we set orders ? |
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You can check our products and then give us your comments. Orders can be placed via email, fax or phone. We then follow through by sending your Tax Invoice so that you can check the items on your orders. |
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| DELIVERY TIME FOR NATIONAL BRAND ORDERS ? |
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Almost all deliveries arrive in a 4 to 8 weeks time period. When you place an order we have to take 4 to 6 weeks to produce it. We then notify our delivery service to pick the order up at the appropriate factory in question. It then is checked into their delivery system. You and all the other customers in your area are then called by the delivery service and arrangements are made for delivery directly with you. |
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| What's kind of payment we can set orders ? |
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All orders can be payment by irrevocable L/C At Sight. But you can set order by T/T deposit 30% and balance after faxed shipping documents by cash. For Australian and NZ buyers, you can use payment method as CAD ( Cash After Deliver ). |
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| What’s do you give special treatment if we set regular orders ? |
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| If you are a member, and set regular orders, we will give you special treatments. All shipping documents we will supplement one certification, if you have 5 continouos certifications, we will discount 10% for next container. | |
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| How can we keep our products better for long time ? |
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| Here are just a few ideas to help keep your products looking good for many years to come : - Dust with a soft clean cloth or feather duster. - Wipe with a clean damp cloth to remove minor marks. - Spillages especially alcohol should be wiped off immediately with a damp cloth. - Protect your furniture with heat resistant placemats for all hot food and beverages. - Do not : 1 / Expose timber to direct sunlight or extremes of humidity. 2 / Conceal the tops of your furniture with glass covers. This can result in sweating of the timber and peeling of the stain may occur. 3 / Use general household cleaning products that contain silicones or abrasive polishers. 4 / Allow hot or abrasive items in contact with your surfaces. 5 / Allow liquids or damp cloths to remain in contact with the furniture's surfaces. |
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